Shipping & Returns
We know everyone loves to receive online orders as quickly as possible, and we are thankful to all our distribution partners for continuing to deliver parcels during this challenging time.
We offer Free Delivery for orders over $50 or Flat Rate of just $8.95 under, International shipping is also available on checkout.
Order Dispatch Times: Usually Within 1-2 business days.
Order Tracking Confirmation: You will receive this when your order has dispatched.
Order Delivery Times: Australia Post has advised some delays due to high delivery volumes.
In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours.
If there is nobody authorised to sign for your parcel, the delivery driver will either:
a) leave the parcel in a safe place; or,
b) leave a card notifying you of attempted delivery, and return the parcel to the nearest Australia Post or Aramax (Fastway) Collection Point for you to collect at your convenience
For your convenience, Baller Babe generally allows returns for change of mind under the following conditions. However, please note that we reserve the right to refuse an exchange or refund for a change of mind at our discretion.
a) The Product(s) must be in saleable condition (except in the case of faulty items); b) The Product(s) must be unworn and unopened, unwashed and undamaged (except in the case of faulty Products), in their original condition with all original tags are attached and/or are in their original packaging (which must also be undamaged and in its original condition
c) All returns must be received by Baller Babe, within 14 days of us dispatching them to you.
d) Return requests must include an Order Number, Description and Reason for Return; and e) Proof of purchase in the form of your Baller Babe Store confirmation email, order invoice or receipt must accompany your return request.
Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Policy is not intended to replace or exclude any rights available to you under the Australian Consumer
FREE shipping available to orders over $49.00, We offer a Flat shipping rate of $9.00 for orders under $49.